A PATNA care home has been praised for its "compassionate care" and "committed leadership" during a recent inspection.
Doonbank House Care Home received the positive assessment from the Care Inspectorate, with inspectors concluding that “the strengths clearly outweighed areas for improvement.”
The service, which can care for up to 37 older people and adults with mental health problems and/or physical disabilities, was graded “very good” for leadership, the care setting, and how care and support are planned.
Inspectors found that residents “experienced warm, compassionate care from staff who knew them well and responded to their individual needs,” with people’s health, wellbeing and quality of life supported through “meaningful relationships, appropriate healthcare involvement and access to activities.”
Mealtimes were described as “calm, relaxed and unhurried,” with staff showing a good understanding of people’s dietary needs and preferences.
The report highlights strong management oversight and a culture of continuous improvement, noting “robust quality assurance and improvement systems” and a “comprehensive improvement plan” used to monitor outcomes and drive change.
Leaders were found to maintain effective oversight of residents’ health and changing support needs, with “clinical reviews, risk monitoring processes and dependency assessments” supporting a proactive approach.
Speaking about the facility, the report added: "The environment was clean, homely, and supportive of orientation and wayfinding.
"People experienced a comfortable, welcoming and well-maintained environment that supported their health, wellbeing and independence."
Staff were observed to be visible throughout the home, offering “warm, caring interactions” and supporting people to take part in “meaningful activities” both inside the home and in the wider community.
To continue driving standards at the care home, inspectors identified areas where practice could be strengthened, particularly around supporting residents who experience stress and distress.
The report recommends “more personalised guidance” so staff share a clear understanding of “how individuals communicate, experience and respond to distress, and the approaches most likely to support their wellbeing,” ensuring care plans remain fully person‑centred and consistent across the service.
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