A DAUGHTER says that nurses at Station 8, Ayr Hospital showed a lack of compassion during her mother’s final days there.

Marion Reid from New Cumnock, who had chronic obstructive pulmonary disease, died of kidney failure last October at the age of 76 after a three week stay.

Her daughter Aileen did her best to keep up to date with how her mother was doing, not an easy task with all the COVID restrictions.

Aileen called regularly for updates as she was unable to stay with her mum. She phoned around three or four times a day, but was asked to stop phoning so frequently.

On one occasion Marion wanted to call Aileen in the middle of the night, but she was told that it was too late, despite Aileen having said that if her mum wanted to, she could call anytime.

The lack of communication ultimately cost Aileen and her family the chance to say goodbye to her mother. By the time nurses phoned her to tell her her mother was deteriorating it was already too late.

She said: “My mum knew herself, she knew she wasn’t going to get out of there.”

Then, the family's pain was increased when a document signed off by nurses at Station 8 said that Marion's body posed a contagion risk for the undertakers and so her family where unable to see her at the funeral parlour for one last goodbye.

This is despite the fact that Marion was tested for COVID-19 and was negative.

Aileen, a trained nurse spoke out in the hope other families don’t go through the same.

NHS Ayrshire and Arran said they do not comment on individual patients.